Microwave Telemetry PTT FAQs

• How do I place an order?

  To be placed on our production schedule we require two things: a completed On-line production form and your official order.   Once we receive both of these items, delivery of a PTT order is generally a minimum of eight weeks (schedule permitting).  There are some occasions when the delivery time is slightly longer because our schedule is already full and/or we have allocated all of our supplies.  This most often occurs when someone places an exceptionally large order.

  After initial contact we will tentatively assign a ship date and give a deadline by which we need all information to meet that date.  If we do not receive the order and production form by that date, the production slot may be reassigned to another customer.

  The On-line Production Form is part of our website and can be found at http://www.microwavetelemetry.net/orders/.  This form must be completed accurately—we use this form as your work order!  We cannot accept responsibility for any incorrect information provided by the customer on the production form.  Completing this form requires that you have all  Argos information (IDs, program name, program number, etc.), this is required for testing purposes.  An On-line Production Form must be completed for new PTT orders as well as for refurbishment of PTTs.  In order to complete our On-line Production Form, you will need your billing & shipping addresses, your Argos Information (ID’s, Username & Password), and your duty cycle information.  Should you be missing any item, you will be able to archive your form to be retrieved, completed and submitted later.  Only after you have fully completed the form will you be able to submit it to MTI.

  It is especially important to be sure all the IDs your give us are still active in the Argos system (i.e., not in the back up mode) and are still in your program.  Programming IDs into your PTTs comes early in the production process and problems with IDs may cause us (and you) to lose valuable time.  Also, be sure that each ID number is set up for the proper sensor formatting.  Proper formatting set up can be found at:  http://microwavetelemetry.com/Bird_PTTs/FAQs/sensorprocess.php http://microwavetelemetry.com/Fish_PTTs/FAQS/sensordata.php

  The other item that is required is your official order; either a Purchase Order, if required by your organization or an official letter.  If your organization does not require a purchase order, we request a letter, on letter head, stating your intent to buy and pay for the PTTs.

  It is only after both of these items have been received (fully & accurately completed) that we can confirm your delivery date. 

  If there is any change in your order or schedule, please let us know as soon as possible.  Each PTT is made to the specifications indicated on your Production Form; therefore, it is imperative that we be notified of any changes as early as possible.  Depending on the stage of building the PTTs changes may result in delivery delays. 

• What is the lifetime of my battery powered transmitter?
• How do I calculate the duty cycle for the NANO or multi-season NANO timer?
• How do I set up the proper sensor data formatting for my PTT?
• How do I test my PTTs?
• How do I decode my data?
• How do I know if mortality mode Ground Track™ has been initiated in my PTT?
• How do I store my PTTs?
• Can my PTTs be refurbished?
• How do I send my PTTs back to you?
• Can I become your agent or distributor?
• Can I use one of your transmitters to track my spouse?

© Copyright 2001-2006 Microwave Telemetry, Inc. All rights reserved.

Microwave Telemetry, Inc.
8835 Columbia 100 Parkway, Suites K&L
Columbia, MD 21045
410.715.5292